Our Terms & Policies

Terms & Conditions

All payments via PayPal must be made at the time of purchase and any payments made by "Bank Transfer" must send through payment via bank transfer and send the payment receipt to info@unearthedcrystals.com.au within 3 working days. If your payment confirmation is not received within this time we will not be able to hold your order.

For bank transfer please send your payment using your Full Name or Order No. as your reference to the following bank account: 


Bank: Commonwealth Bank of Australia 
Account Name: Unearthed Crystals
BSB: 062-692 
Account: 28200940

Once payment has been made please send your payment receipt or screenshot to us at info@unearthedcrystals.com.au


If you would like to place a special order for an item that is sold out or does not appear on our site please contact us through Facebook or info@unearthedcrystals.com.au and we will be more than happy to help.

 

Refund / Cancellation Policy

If for any reason your are dissatisfied with your purchase please contact us as soon as possible and we will do everything we can to help.

We comply with QLD Office of Fair Trading regulations on refunds.

We are not required to provide a refund or replacement if you change your mind.

If an item arrives damaged, please notify us and we will provide a replacement of the same or similar item. If a similar item is not available, we will provide one to equal value. You will be required to return the damaged products in a safe and secure manner using a trackable shipping method at your own cost. Upon receiving the item, we will provide the refund excluding the shipping costs.

 

Privacy Policy

Information we gather

The following information is gathered from our website visitors:

  • Name

  • Address

  • E-mail Address

  • IP address

How we use the information we gather:

For the purpose of providing customers with the service they order and, if subscribed, marketing e-mails about our products and upcoming sales/specials.

The people that are given access to this information:

Your personal information is accessible by you and us alone. Your information will never be shared with third parties for any purpose with the exception of our shipping agent to provide you with your order.


Payment Security:

Your credit card details are never transmitted or stored on our servers. They are securely transmitted directly to our accredited payment gateway and the payment is securely processed there and we are notified in real time of the status of the transaction.

 

Lay-By Policy

Lay-by is available for periods up to 8 weeks through direct contact with us via email or FB message:

 

  • Items over $80.00 require a $20 deposit payable within 48 hours, followed by equal installments per week as agreed or until paid.

  • Items over $150.00 require a $40 deposit payable within 48 hours, followed by equal installments per week as agreed or until paid.

  • Items over $200 require a $70 deposit payable within 48 hours, followed by equal installments per week as agreed or until paid.

 

Lay-by options are available for GEODES and require a 50% deposit payable within 48 hours, followed by equal installments each week for up to 12 weeks unless paid in full earlier.

Payment is due in regular increments (weekly or fortnightly) over the lay-by period.

All monies owed must be paid to Unearthed crystals by the due date.

Please contact us immediately if you are not able to make one of your payments.

LEGAL STUFF: If no payments are received by the seller for a period longer than 21 days or there is still an outstanding balance by the due date for final payment without contact with the purchaser, the seller (Unearthed Crystals) has the right to terminate the lay-by agreement. Any monies received to that point will be retained by the seller and lost to the purchaser.

TO SUM IT UP: Please make regular payments, do not make us chase you and if you have a problem or get in a tight spot with money, tell us immediately as we are usually quite understanding.

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