ethics

customer

experience

Real Crystals. Real People. Real Talk.

We’ve spent years building a business rooted in connection, transparency, and trust—with our community and with the earth. When you shop with Unearthed, our biggest promise to you is simple: you’ll get exactly what you expected.


Here’s how we keep that promise:

🔮 One-of-a-Kind Pieces

If you’re eyeing a one-off piece on our site, rest assured: what you see is exactly what you’ll receive. No surprises. No swaps. No filters. That crystal in the photo? It’s already vibing with you.


Intuitively Chosen Pieces

Our “intuitively chosen” range is hand-picked by our team with care and intention. We make sure each piece in these collections is as close in size and colouring as nature allows (because, let’s be honest, she doesn’t do cookie-cutter). Whether it’s a palm stone, a raw chunk, or a carved heart—these pieces are selected with one big belief in mind:

The crystal chooses you. Not the other way around.

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Let’s Talk Packaging

We’re obsessed with making sure your crystals arrive safe and sustainably.

♻️ All our packaging (yes, even the tape!) is made from recycled materials.

🌱 Our bubble wrap? Totally biodegradable.

📦 Our packers? Legends. Their motto is:

“Pack it like AusPost’s going to play footy with it.”
If they wouldn’t trust it to survive a full game, they re-pack it better. It’s an odd system, but hey—it works. Breakages are rare, even with the most fragile pieces or those big ol’ 70kg caves.


🚚 Plus, we ship all Aussie orders via Express Post—because nobody wants to wait forever for their new crystal baby.

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Got a problem with your order?

Just reach out—we don’t bite. We’re here to help and make it right.

SOURCING OF

stone

Responsibly Sourced. Ethically Obsessed.

At Unearthed, we’re deeply passionate about where our crystals come from and how they’re brought into the world. This isn’t just business—it’s personal.

That’s why we cut out the middlemen and work directly with small, family-owned mines wherever possible. Around 80% of our stones are sourced straight from the source, through real relationships we’ve built over time—with people who share our values and respect for the land.

We don’t take shortcuts, and we don’t turn a blind eye to the darker side of the industry.

Child labour. Unsafe conditions. Unfair wages. It’s a reality in many mining regions—and we want no part in it. No one should lose their basic rights or safety in the name of “spiritual” profit.

And it’s not just about people—it’s about the planet, too.

The environmental impact of mining can be massive, which is why we favour suppliers who offset harm:

💧 Recycled water for stone cutting

⛏️ Hand-mining over heavy machinery

🌍 Low-emission transport and mindful practices


Because let’s be honest—if a crystal is mined in violence or destruction, how can we expect it to radiate love, healing, or calm?

Energy matters. Origins matter. This is non-negotiable for us.

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Whenever we can, we meet our suppliers face to face—usually at events like the Tucson Gem Show—and when that’s not possible, we FaceTime them directly to view their mining sites, tools, and working conditions. We speak with their teams. We ask questions. We care.

The remaining 20% of our stones come from trusted local wholesalers here in Australia who align with our ethos and uphold the same high standards.

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Every crystal we offer is hand-chosen—for its beauty, its energy, and its story. Each one is one of a kind. So if a piece calls to you, trust that pull… because once it’s gone, it’s truly gone.

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