FAQ

WHERE DO YOU GET YOUR CRYSTALS?
All of our crystals are sourced from ethical locations around the world, and every single one of our products is hand chosen; for it's beauty, for it's magic & for it's mystery. Each one of our pieces is one of a kind, so if you find something you love, get it before it's gone.
HOW DO I FIND A PRODUCT?
We try and sort each of our products into easy to find categories under the 'SHOP' tab, making it easy to browse. If you are after something specific, we do have a 'search' feature in the top right hand corner of the site.
HOW DO I KNOW WHAT MIGHT BE BENEFICIAL FOR ME?
Generally speaking, the crystals you NEED are the ones which will jump out at you; for some mysterious reason, you will be lured to them. Each of our crystals has information in the listing explaining it's metaphysical, emotional & physical properties, making it easier for you to determine if it may be beneficial for you or your loved one. Our blog, Instagram & Facebook pages may also be great sources of information; If you are ever unsure, please don't hesitate to contact us.
HOW CAN I PAY FOR MY ORDER?
At the checkout, we offer PAYPAL, BANK TRANSFER, ZIPPAY & AFTERPAY. For special circumstances, we may offer Layby (on a case by case basis.) Please note Bank Transfer orders must send us a screenshot confirming the bank transfer, and these orders will not be shipped until payment has cleared in our account. For those who are not educated about AFTERPAY - it is a service which allows you to receive your order now while you pay it off over 4 fortnightly interest free payments. Zippay is another pay-it off service - all information on afterpay and zippy can be found on their websites www.afterpay.com.auhttps://zippay.com.au
WHERE ARE YOU LOCATED?
We are a small family run business that operates from our home. We are located in Brisbane and are open to shoppers by appointment only; we hope to open a Brisbane crystal shop in the future but for now - take advantage of our FREE AUS WIDE SHIPPING on orders over $50.
WHERE DO YOU SHIP TO?
We send good vibes worldwide! If you cannot see your shipping country at the checkout, please contact us for a quote.
We offer FREE Australia wide shipping on all orders over $50.
HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?
As we are a small team, please allow up to 3 BUSINESS DAYS for order processing and dispatch. Below are AUSPOST delivery estimate periods. Please enquire for international.
Regular Post || METRO AREAS - Please allow up to 4 BUSINESS days
OTHER AREAS -Please allow up to 6 BUSINESS days
Express Post || METRO AREAS - next BUSINESS day
OTHER AREAS - please allow up to 3 BUSINESS days
We do offer Pick-up from our home for Brisbane based customers.
WHAT IF I HAVE A CUSTOM ORDER?
In terms of crystals you want but we don't currently stock - if it's in the universe but not in your hands, ask; We love to reach for the stars.
WHAT IF MY RING DOESN'T FIT?
If you have recently purchased and received one of our rings and it doesn't fit send us an email to let us know. Afterwards, pop it back to us in the mail and we will either exchange for a different size (if available) or issue a refund of the cost of the ring less shipping.
OTHER QUESTIONS OR REQUESTS?

 

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