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Products

Where do you source your crystals?

At Unearthed we are incredibly passionate about how and where our stones are sourced, which is why we mostly work directly with family owned mines ourselves and cut out the middle man.

We are very serious about ethical sourcing of our stones. Child slavery, unsafe working conditions and unfair pay are prevalent in this industry. No human should be subjected to the loss of basic human rights or exploited for the purpose of gain. Further to this, the environmental effects of can be huge - we prefer to use suppliers who can offset these, such as using recycled water for cutting stones and decreasing emissions by hand mining rather than large machinery.

Based on the premise that crystals provide healing qualities and work by emitting energy, if they’re mined in destructive ways, would this not mean they would be emitting this frequency and thus become null and void for purpose? These are the major deciding factors for us to only help fund mines that have fundamental standards that adhere to our own.

Where possible, we meet our overseas suppliers face to face (usually in a mutual meeting place yearly like the Tucson Gem show) and we also FaceTime with them to see their mines and tools, working conditions and talk to the staff to ensure they are treated well. Personally, we choose to work with small family owned mines so we can build relationships with them and ensure we all have the same ethos. It is a lot of work to find these types of ventures and then to build a real working relationship with them, but to us it is absolutely fundamental. 80% of our stones are sourced this way, directly from the mines. The other 20% (mostly tumbles and some rough stones) we source from a local wholesaler who shares our views.

All of our crystals are sourced from ethical locations around the world, and every single one of our products is hand chosen; for its beauty, for its magic & for its mystery. Each one of our pieces is one of a kind, so if you find something you love, get it before it's gone.

How do I choose a crystal?

Generally speaking, the crystals you NEED are the ones which will jump out at you; for some mysterious reason, you will be lured to them.

We strongly believe the crystal chooses you, not the other way around.

Don't believe us? Scroll through the website, when something catches your interest - read the meaning. It'll start making sense as to why.

Each of our crystals has information in the listing explaining it's metaphysical, emotional & physical properties, making it easier for you to determine if it may be beneficial for you or your loved one. We always try to write our own crystal meaning in a relatable, easy to digest manner, rather than the vague mumbo jumbo you see, so you can better understand why this stone may have caught your eye.

Our blogInstagram & Facebook pages may also be great sources of information; If you are ever unsure, please don't hesitate to contact us.

How do I search for a product?

We try and sort each of our products into easy to find categories under the 'shop' tab in the main menu, making it easy to browse.

 

POPULAR - shows our New ArrivalsShop AllUnder $50Under $20Digital Gift Cards, SaleIntuitively ChosenStatement Pieces + Gift Ideas sections

COLLECTIONS - will show everything else we sell, antidote boxes, jewellery, cleansing goods, incense, home decor, crystal storage, room sprays + skincare

FEELS - will help you narrow down a stone based on a feeling, ailment or symptom

FORM - will list stones based on their formation or shape

LIBRARY - shows all of our books, diaries + cards seperated into topics + including a "shop all" link for those who like browse freely

OUR MERCH - has all of our branded items listed including our limited release apparel

 

If you are after something specific, we do have a 'search' feature in the top right hand corner of the site. This is also super smart and if you type in something you're looking to help with crystals, you can search by this also eg - sleep, anxiety, cancer etc

How often do you get new products?

We upload new items every Saturday night at 8pm AEST (Brisbane time) unless otherwise stated on our socials eg,FacebookandInstagram.

Do you wholesale?

Unfortunately no, we do not offer wholesale; sorry!

It is a one day dream for us but currently we just don't have the space nor manpower to run it how we dream to 💕

Ordering

How can I pay for my order?

At the checkout, we offer a great selection of payment methods to suit everyone. These include Paypal, Shop Pay, Google Pay, Apple Pay, Afterpay, Zip and Laybuy. For more information click here

For special circumstances, we may offer a manual Layby (on a case by case basis on orders over the value of $500.) Please see the 'Pay if Off' tab in our Terms + Policies for more information.

How can I cancel my order?

CANCELLED ORDER - CUSTOMER REQUEST

If you decide to cancel all or part of your order before it is shipped you will incur a 10% cancellation fee. This fee will be deducted from your refund amount. In addition, any loyalty points earnt on items that are refunded will automatically be deducted from your rewards account.

Unfortunately, we cannot cancel any orders once they have been dispatched from our warehouse.

CANCELLATION FEE

All cancelled orders incur at 10% cancellation fee. This fee is calculated as follows:

Purchase Price for Order (inc shipping costs) divided by 10 = 10%

eg. 'Customer A' ordered a $20 crystal and paid $8 for shipping. The purchase price for their order is $28. The order is waiting to be shipped.

'Customer A' has contacted Unearthed crystals and requested the unshipped order be cancelled. Unearthed Crystals processes the cancellation and submits a refund of $25.20 back to the customers original payment method.

The refund amount is calculated by deducting 10% ($2.80) from the original purchase price.

CANCELLED ORDER - STORE ISSUED

If you have had your order cancelled by Unearthed Crystals please check your email as the reason why will be expressed to you. We reserve the right to refuse any order place with us as per our Terms of Service listed below.

All store issued order cancellations will not incur the 10% cancellation fee.

ORDERS FLAGGED AS FRAUDULENT

Our system has built in Fraudulent Order Dectection. If an order is flagged as being possibly fraudulent Unearthed Crystals will contact you requesting further information to confirm your purchase has been made legitimately.

We may request the following information:

- A screenshot of your account corresponding to the card used for payment to prove the card is yours

- A screenshot of the account linked to the card used for purchase and proof that the card holder has granted their consent.

- Proof of shipping address

Unearthed Crystals reserves the right to deny any proof submitted that does not meet our needs and criteria, cancelling the order.

If you beleive an error has been made, please contact us as soon as possible.

COMPLIANCE

We comply with QLD Office of Fair Trading regulations on refunds and are not required to provide a refund or replacement if you change your mind. More information can be found here.

All order issues must be brought to our attention within 14 days of you receiving your order - the date of delivery as per AusPost tracking records.

Do you offer returns + exchanges?

If you would like to exchange an item you have received, please contact us at info@unearthedcrystals.com.au

We will provide a returns form to be filled out and you will be required to return the products in a safe and secure manner (like how you received them) using a trackable shipping method, with tracking provided to us.

Please note that the customer is liable for the return postage costs of items that were ordered incorrectly.

Upon Unearthed Crystals receiving the item, we will process your return excluding any shipping costs, and you will be liable for shipping cost of the replacement to be sent out. Alternatively, once received, we can provide a store credit for the item only (excluding all shipping costs).

What if my jewellery or apparel doesn't fit?

Buying sized items online can be tricky; we get it. If the item you ordered doesn't fit, no worries - flick us an email and we can organise an exchange - info@unearthedcrystals.com.au

Please see our Returns + Exchanges tab in our Terms + Policies for further information

What if I receive an incorrect/missing product?

If you have unwrapped your parcel and find an item or items are incorrect or are missing from your order, please double check all your wrapping and packing slip. Sometimes smaller items can hide in the paper and packaging.

Once you have double checked everything and you still have an issue please contact us at info@unearthedcrystals.com.au

You are asked to please include photos of any incorrect items you have received along with a snap of your packing slip.

MISSING ITEMS

Any items missing will be varified and then shipped out ASAP at no additional cost to the customer.

INCORRECT ITEMS

If you have received the wrong item we will send out the correct item ASAP at no additional cost to the customer. We will also advise what you need to do with the incorrect item that you received.

If for any reason the item you originally ordered is unavailable we will provide a replacement of the same or similar item with your consent. If a similar item is not available, we will provide one to equal value of your choice. A refund or a store credit to use to purchase what ever catches your eye may also be offered.

All order discrepancies such as damaged and/or missing items must be brought to our attention within 14 days of you receiving your order - the date of delivery as per AusPost tracking records.

What if I receive a damaged or faulty product?

If an item you have received arrived damaged or is found to be faulty, please contact us at info@unearthedcrystals.com.au

You will be required to return the products in a safe and secure manner (like how you received them) using the prepaid shipping label provided by Unearthed Crystals.

The return item must be lodged over the counter at your nearest Australia Post Outlet. Upon Unearthed Crystals receiving the item, we will process your return.

We will provide a replacement of the same or similar item. If a similar item is not available, we will provide one to equal value, a refund or a store credit to use to purchase what ever catches your eye.

All order discrepancies such as damaged and/or missing items must be brought to our attention within 14 days of you receiving your order - the date of delivery as per AusPost tracking records.

Refund Policy Overview

NOT HAPPY WITH ITEMS RECEIVED

If, for any reason, you are dissatisfied with your items received please contact us at info@unearthedcrystals.com.au

You are asked to please include photos of the items you have received along with a snap of your packing slip.

CHANGE OF MIND

If your order is yet to be shipped and you would like to add items or switch out one of your items for another please contact us as soon as possible on the email address listed above or via our contact us page. We are able to edit your order prior to shipping and invoice for any price differences.

If you have received your order and have changed your mind about the product please note we are not obligated to provide a return or refund according to QLD Fair Trading Policy. However we would hate to think you were left unsatissfied so please contact us and we can have a chat.

ITEMS UNAVAILABLE

As we sell a large assortment of one of items sometimes our website can error and allow to be purchased multiple times. Despite our best efforts over the years we are unable to install a "cart hold". This error is caused by the payments processing for the item completeing within seconds of eachother.

During peak times, such as Saturday night product drops, we check for these errors periodically. Each item presenting the error is manually checked and the first purchase is determined by time stamps and order numbers. If you were deemed to not be the first purchase you will receive a refund for the purchase price of the item along with an email notification.

It breaks our hearts when this happens and we wish there was a way to stop this.

CANCELLED ORDERS

If you decide to cancel all or part of your order before it is shipped you will incur a 10% cancellation fee. This fee will be deducted from your refund amount.

If Unearthed Crystals have cancelled your order please check your email as the reason why will be expressed to you. We reserve the right to refuse any order place with us as per our Terms of Service listed above. If you beleive an error has been made, please contact us as soon as possible.

Any loyalty points earnt on items that are refunded will automatically be deducted from your rewards account. More information about cancellations cal be found above in the tab labelled "Cancellation Policy"

COMPLIANCE

We comply with QLD Office of Fair Trading regulations on refunds and are not required to provide a refund or replacement if you change your mind. More information can be found here.

All order issues must be brought to our attention within 14 days of you receiving your order - the date of delivery as per AusPost tracking records.

Payments Overview

All payments must be completed at the time of purchase with exception to our Manual Laybuy option. Your order cannot be shipped until payment has been processed successfully.

STANDARD PAYMENT OPTIONS

We offer a wide variety of payment options to cater for everyone. Our standard options are listed below:

- Paypal

- Visa

- Mastercard

- Amex

- ShopPay

- Apple Pay

- Google Pay

Find our more about these payment methods here.

BUY NOW, PAY LATER

AfterPay, Laybuy and ZipPay are available for all Australian Orders with no minimum spend.

More information regarding these payment options can be found here.

MANUAL LAYBUY

Our manual Laybuy option is the old school version of pay it off before receiving it + is available on a case by case basis. Please see the tab labelled "Pay it off" below for more information.

Shipping + Pick Up

Where are you located?

We are located in Ipswich, QLD, Australia.

We are primarily an online store, however we do in person shopping by appointment only.

What are your delivery times?

As we are a small team, please allow up to 3-5 BUSINESS DAYS for order processing and dispatch.

THIS DOES NOT INCLUDE ACTUAL TRANSIT TIME.

If you need your item quicker, we do offer an express service at the checkout called 'RUSH MY ORDER'.

This service ensures you skip the queue, and your order will be processed and dispatched the next business day, and sent via express post.

Please note, all of our Australian parcels are sent via AUSPOST EXPRESS.

During peak times please allow up to 7-9 BUSINESS DAYS for order processing and dispatch

Below are AUSPOST delivery estimate periods. Please enquire for international.

 

Express Post || METRO AREAS - next BUSINESS day**

OTHER AREAS - please allow up to 3 BUSINESS days

 

These times are an estimate only during normal trading times. Please make allowances for extenuating circumstances and peak periods such a Christmas.

** AUSTRALIA POST ARE NOT GUARANTEEING NEXT DAY DELIVERY ACROSS AUSTRALIA AT PRESENT

#CURRENTLY DUE TO COVID, Significant delays to NZ and other international destinations. See updates here #

Where do you ship to?

We send good vibes worldwide!

How much is shipping?

We offer free shipping on all Australian orders over $5. Orders under $50 are a flat rate of $8.

Even better - all of our Australian orders are sent via express post!

We also offer free shipping on NZ orders over $100. Under $100 is calculated by weight at the checkout.

We also offer $30 flat rate shipping for american + canadian orders. Free shipping on orders over $500.

If you cannot see your shipping country at the checkout, please contact us for a quote.

Do you offer click + collect?

We do for our SEQLD customers - our warehouse is located in Yamanto, QLD.

Simply check out on the website as normal and select 'click + collect'.

Click + Collect is available on Tuesdays, Wednesdays + Thursdays.

What if my parcel gets returned to you?

If your parcel is returned to us due to any of the following reasons, we will contact you to organise to ship your item again at an addition cost to you.

REASONS FOR “RETURN TO SENDER”

- incorrect/incomplete address

- failure to pick up from your local post office within their timeframe

UNCLAIMED RETURNS

Items that have been returned to us for the above reson will be help for a period of 6 months. If we have not received any response from the customer and they remain unclaimed after that time the order will be donated to our Karma Crystals initiative and no refund will be processed.

Shipping Policy Overview

DOMESTIC SHIPPING WITHIN AUSTRALIA

We choose to ship a majority of our items using Australia Post as they are the only company that services the whole of Australia. We will use a specialist courier for certain products such as caves.

SHIPPING OPTIONS

All of our parcels are shipped via express post unless a courier is required for large/heavy items.

Flat Rate Express - a flat rate shipping fee of $8 for all domestic orders under $50

Free Express Post - $0 shipping fee for all domestic orders over $50

Rush my Order - If you need your item quicker, we do offer a premium service at the checkout. This service ensures you skip the queue, and your order will be processed and dispatched the next business day, and sent via express post. This option incurs charges starting at $10.

Signature on Delivery - this requires your postie to obtain a signature in order to deliver your goods to you. If you choose not to add this feature and your parcel goes missing after is has been delivered, you will need to contact Australia Post directly.

SAFE DROP + MISSING PARCELS

We are here to help if a parcel goes missing whilst in transit. We don't like missing parcels either and will do everything in our power to help find your parcel.

If you choose to have any parcels from Unearthed Crystals Safe Dropped to your address and the parcel goes missing after delivery you will need to contact Australia Post directly and lodge a report with your local police station.

BULKY + FRAGILE ITEMS

Some items in our store must be sent via courier as they are very fragile, bulky or heavy. We usually use Pack n Send and will always choose the best option of transport for your item. All courier sent items are trackable and insured at no extra cost to you.

 

INTERNATIONAL SHIPPING

Unearthed Crystals can find it difficult to follow up missing or damaged parcels that are shipped overseas however, please contact us as soon as possible and we will endeavor to assist in every way we can.

Please refer to your local postal provider for what steps to take if your parcel has been delivered incorrectly, missing or has sustained damage.

 

Special Rates for New Zealand

Standard shipping starts at $11 and free for orders over $100

Express shipping starts at $15 and free for orders over $200

Special Rates for the United States of America + Canada

Standard shipping flat rate of $30 and free for orders over $500

Express shipping starts at $30 and free for orders over $700

 

All international shipping prices are calculated based on location and weight or the parcel

Whilst our best efforts are made to offer shipping world wide, some parcel services have been cut off due to the pandemic. For the most recent updates on delivery times and availability, please see the link below:

https://auspost.com.au/service-updates/international-delivery-times 

 

DISPATCH TIME

As we are a small team, please allow up to 7-9 BUSINESS DAYS for order processing and dispatch during peak times.

THIS DOES NOT INCLUDE ACTUAL TRANSIT TIME. 

If you require your order quickly please sure you choose the 'RUSH MY ORDER' shipping option during checkout. Details about this service are listed above.

In-Store Shopping

Can I shop in person?

Yes! You can come shop with Shaz and Pete, either in person at our HQ or via zoom/facetime. 

See our pieces and choose them yourself! You can also bring 1 friend with you!

How can I book a shopping appointment?

Book an appointment - here.

A non refundable deposit is required to secure your booking BUT the amount will be deducted from your total on the day.

Booking is for a 60 minute slot. You can take anywhere from 5 mins to 60 mins.

Terms of Service

Privacy Statement

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@unearthedcrystals.com.au

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@unearthedcrystals.com.au

Terms of Service

OVERVIEW

This website is operated by Unearthed Crystals Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Unearthed Crystals Pty Ltd. Unearthed Crystals offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Unearthed Crystals, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Unearthed Crystals and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland Australia

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@unearthedcrystals.com.au.

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