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💎 Crystal Sourcing & Ethics

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Where do your crystals come from?

We source approximately 80% of our crystals directly from small, family-owned mines. These partnerships ensure ethical practices, fair wages, and environmentally conscious methods like hand-mining and using recycled water. The remaining 20% come from a trusted local Australian wholesaler who shares our values.

Why is ethical sourcing important to you?

Crystals carry energy. If they’re mined unethically, that negative energy can linger. We believe in offering stones that are as pure in origin as they are in purpose.

🛍️ Ordering & Payment

How can I pay for my order?

We accept various payment methods, including credit/debit cards, PayPal, and Afterpay.

Do you offer payment plans?

Yes! For orders over $500 AUD, we offer layby options with a 20% deposit and up to 12 weeks to pay.

Can I cancel or modify my order?

If your order hasn’t been shipped yet, contact us as soon as possible, and we’ll do our best to accommodate changes.

🚚 Shipping & Delivery

Where do you ship to?

We ship Australia-wide using express post. International shipping options are also available at checkout.

How much is shipping?

Shipping costs are calculated at checkout based on your location and order size.

Eg. Australia-wide shipping starts from as little as $10.

Do you offer click & collect?

Yes! If you’re near Yamanto, QLD, you can select the local pickup option at checkout.

🎁 Products & Packaging

Will I receive the exact crystal shown in the photo?

For one-of-a-kind pieces, absolutely. For our “intuitively chosen” range, our team selects a piece that matches the size and energy of what’s pictured.

How do you package orders?

Sustainably! We use recycled materials, biodegradable bubble wrap, and ensure each item is securely packed to withstand its journey. 

🔄 Returns & Exchanges

What is your return policy?

We accept returns for faulty or damaged items. Please contact us within 7 days of receiving your order to initiate a return.

What if I receive the wrong item?

Oops! If that happens, reach out to us immediately, and we’ll sort it out.

🏪 In-Store Shopping

Can I shop in person?

Yes! Visit us at 29 Belar Street, Yamanto QLD. We’re open Monday to Friday, 8:30 am to 4 pm.

Saturdays are by appointment only.

How can I book a Saturday appointment?

Contact us via our website or call us at 0459 029 525 to schedule your visit.

🌈 Giving Back

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What is the Karma Crystals initiative?

It’s our way of paying it forward. You can purchase a crystal for someone in need, and we’ll ensure it reaches them.

Which charities do you support?

We support various organisations, including Deadly Connections, Dogs for Kids, and the Indigenous Literacy Fund.

Need to know more?

If you have more questions or need assistance, feel free to reach out via our Contact Us page. We’re here to help!
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