Refund policy

If for any reason your are dissatisfied with your purchase please contact us as soon as possible and we will do everything we can to help.

We comply with QLD Office of Fair Trading regulations on refunds.

We are not required to provide a refund or replacement if you change your mind. If you decide to cancel your order before it is shipped you may be charged a 10% cancellation fee.

Faulty Item:
If an item you have received is found to be faulty you will be required to return the products in a safe and secure manner (like how you received them) using a trackable shipping method provided by Unearthed Crystals. The return item must be lodged over the counter at your nearest Australia Post Outlet. Upon Unearthed Crystals receiving the item, we will process your return excluding any shipping costs.

Damaged Item:
If an item arrives damaged, please notify us. We will provide a replacement of the same or similar item. If a similar item is not available, we will provide one to equal value or a store credit to use to purchase what ever catches your eye.